Got a new DSL-3900 Modem and I can't get it to connect to NBN!

[Grick]

Hi gang.

I just moved house to an apartment with NBN already installed (finally) - FTTP connection apparently. I also decided to get myself a DSL-3900 Modem.

Well, jokes on me, cos I can't get the ** thing to work. I've followed all the instructions TPG and D-Link supply for BYO set-up, and a bunch of home-brew solutions on various forums, but nothing.

I know the service is working, cos if I plug in the TPG supplied modem it works right away. I just can't work out how to get it running.

[Chris_B]

Are you sure that your modem is compatable with FTTP? And that your config is correct?

FTTP uses a network termination box with an ethernet cable from your modems blue socket plugged into uni d port

[darrenmg]

Hi, Same new DSL-3900 and same situation with it not working according to the setup instructions detailed here: https://support.tpg.com.au/how-set-d-link-dsl-3900-nbn-fttc

Did you ever manage to resolve this?

thanks. Darren

[darrenmg]

Found the source of my problem over here: https://forums.whirlpool.net.au/archive/3wjq1kr9

Newer customers need to set VLAN value. Does not apply to older customers. Works fine after doing this. An instruction update would be a good idea.

thanks Darren