Hi there My HG659 has been playing up and the 5g has competely disappeared leaving only the 2.4g. I would like to get a firmware upgrade to see if that helps the problem and I'd be grateful if somoen can tell me how to get that please? Product type: HG659 Device ID: 00E0FC-J3N8W16C12001302 Hardware version: VER.B Software version: V100R001C216B013 Thanks -P.
Update: I rang support and they’re sending me a new modem. Yay