HG659 WIFI drop outs

Level 2

I have been experienceing frequent (every few days) WIFI issues where some devices have trouble connecting and maintaining a WIFI connection. Usually I have to power cycle the Huawei Home Gateway.
I am running both 2.4GHz and 5GHz bands.

I notice from the forums some people have updated their formware, but unsure if thats to solve these types of issues. My current version is V100R001C216B112

thanks in advance, 


Hi @wphill75


There are different types of dropouts that you may experience:


1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.


2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.


3. Dropouts caused by ongoing outage in your area. 


Send in your TPG username or customer ID via PM so we can run tests on your service.