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HG659 admin access issue

sando8
Level 2

I have been having an intermittent problem accessing my HG659 modem admin page. A reboot of the modem seems to fix the issue temporarily but this is not a convenient fix with multiple users in the house. Is there another solution apart from a factory reset?

3 REPLIES 3
Shane
Moderator

Hi @sando8 ,

 

Welcome to the community!

 

We're sad to know that you're having issue to access the modem/router's page. Yes, we recommend to perform a factory reset and let us know how it will go.

 

Cheers!

 

 

sando8
Level 2

Can I save the modem configuration before I factory reset and then load it in afterwards? Will be difficult if I can't access the admin page I guess. I have a few fixed IP addresses that would need to be setup again.

Shane
Moderator

Hi @sando8,

 

Unfortunately, backup configuration function is not supported on our supplied modem/router.

 

Regards,

 

 

 

 

Can I save the modem configuration before I factory reset and then load it in afterwards? Will be difficult if I can't access the admin page I guess. I have a few fixed IP addresses that would need to be setup again.