Can I ask for an update of firmware for my router please? Below are the details:
Product type: HG659
Device ID: 00E0FC-J3N8W16B15004675
Hardware version: VER.B
Software version: V100R001C216B013
Also, if I want to purchase a new modem to replace HG659 (on FTTB), do I need to do anything to stay connected?
Hi @gzkaze, we have located an account using your community details.
As per checking, your modem has the latest firmware for TPG FTTB service.
If you want to use your own modem for TPG FTTB, you just need to configure the settings to your TPG username and password, but we'd like to set your expectation that your home phone service will not work as it is only provisioned on the TPG supplied equipment.
Let us know if we can be of further assistance. Thank you.