Help!

[stuartf28]

Guys I have a fttn connection and I have a tp link archer AC2100 VDSL/ADSL modem. How the heck do I configure this I have tried so many ways no luck with the internet

[david64]

Hi @stuartf28 . This is from another user with this model (Archer VR2100).

1. Reset the modem completely.

2. Goto Advanced > Operation Mode > Select Wireless Router Mode > Save

3. Goto Basic > Customer Vlan Tag > VLAN Tag: 2 > Connection Type: PPPoE > Username : Add your tpg email address > Password : Add your password > Save

The above is for the bundled NBN/VOIP plan (even if you don't use a phone).

If on BYO router data only plan, don't set VLAN tag.

Phone cable goes from wall socket to DSL port.

[stuartf28]

Still no luck is there a number I can call? Surely it’s just a simple step I’m missing

[Shane]

Hi @stuartf28 

Let us help arrange our Technical Team to help you configure the modem/router. Could you shoot us a PM with your details.

How to send a PM? 

Regards,

Still no luck is there a number I can call? Surely it’s just a simple step I’m missing

[david64]

@stuartf28 . On Internet Connection Setup screen, do you select VDSL, not ADSL?

ISP List: Other; VLAN ID Enable; VLAN ID=2.

[stuartf28]

Tried all of that no luck

[david64]

@stuartf28 . Reboot router.

Go to Advanced > System Tools > Reboot.

Does the DSL light come on?

Login to router and check System Log. Advanced > System Tools > System Log.

Are there any timeouts?  Does the router try to login? You should see your username in the log.