Thanks for the additional information. We tried to use your community details to pull up the account unfortunately it does not show any matching records.
Please PM me your account details (Username/Customer ID together with the address on file)
In case you need a reference:
Hi @Cc, thanks for providing the account details via PM.
We can see that your issue has been escalated to our Engineering Team and the case engineer tried to contact you, but to no avail.
We have checked the status of your connection and it appears to be up and running now.
Please continue to monitor this and let us know if the issue persists.
We have also submitted modem firmware request and we'll advise you once it is completed.