Home Wireless Cancellation Charges

[guaravdubeydev]

Hi Team,

I hope you are doing well.

I have placed an order for home wireless internet modem which got cancelled due to incorrect address said by the delivery partner.

I have placed another order by changing the address.

I did not receive the modem in the first order.

I would like to know whether TPG will charge me for anything related to first order which I did not receive.

Thank you for your help.

Regards,

Gaurav

[BasilDV]

Hi @guaravdubeydev

We'd like to look into it further for better understanding of the situation and provide proper information.

Did you receive a confirmation from your first order? If yes, please shoot me a PM with the customer ID or username of the first and second order.

BasilDV