Hot Modem

arthurfamily01
Level 2

My modem is getting very hot and im worried about the potential fire hazzard that it could become. it is changing color due to the amount of heat that it is producing.

3 REPLIES 3
Ahra_G
Moderator

Hi @arthurfamily01,

 

It is indeed concerning. Let's sort out a replacement for you. PM us with your Customer ID or username so we can proceed with process. 

 

Thanks! 

Ahra_G

Ngaireddd
Level 2

My modem is also getting very hot and is browning on back. I'm really worried about fire hazard. Just experienced flooding and don't need this worry.

Anonymous
Not applicable

Hi @Ngaireddd

 

We got you. Let us help check the warranty status of the modem/router and request for a replacement. Could you shoot us a PM with the photo of the modem together with your details.

 

How to send a PM? 

 

Regards,

 

My modem is also getting very hot and is browning on back. I'm really worried about fire hazard. Just experienced flooding and don't need this worry.