How do I upgrade firmware on Huawei HG659

[aowu79]

Hi Support,
Please upgrade the firmware on my TPG modem.
Thanks

Product type: HG659
Device ID: 00E0FC-J3N8W17207004350
Hardware version: VER.B
Software version: V100R001C216B111

[David_M]

Hi @aowu79 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @aowu79 

There are no active accounts in use linked to this username and email address.

Firmware gets pushed to modems in use on active services.

You can PM me a UN or Customer Number if it is different to these.

Thanks,