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How do I upgrade my modem (Huawei HG659)

Level 1a

Long time TPG customer, now on NBN with a HG659. I'm having to reset my modem every day and its now rather limited in terms of what I can do with my home network as well as the Wi-Fi not being that great either in comparison to new modems.


How can I get either a firmware update or a new modem?


Hi @robertopp,


Welcome to TPG Community!


We appreciate your loyalty and we'd like to check what can be done to resolve the issue.


We have located an account using your community details, but we'd like to make sure that we got the right one.


Please PM us your TPG customer ID, username and complete address. To send a PM, please refer to this link: How do I private message (PM) in the community 

Level 1a

PM sent...