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How do you get response from TPG customer support

Level 2
Hi. I’ve recently signed up for NBN with TPG. Had a lot of issues getting the new modem sent to me to work. Took four hours to finally come on when I first received it. Today it has stopped working altogether - no lights on at all. A technician looked at set up - power cable working, its the modem itself that isn’t. I don’t know how to contact someone at TPG to sort this out. I need assistance please. I will not pay for the service if I cannot access it. Pauline

Hi 4790964,


My records shows that you had contacted our Customer service, you modem request has been escalated,

We will contact you as soon as it is updated.