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How long does it take for a modem to be dispatched?

ibrahimy
Level 2
I have called TPG many times. It has been 4 business days and it has not been dispatched. Usually it is 1-2 business days. I ha e already mentioned that it's fory elderly father who lives on his own and doesn't go to sleep at night time and prefers watching YouTube. I was told that a customer relations from TPG will be in touch and explain what is going on as the explanation from the supervisor was its due to "system upgrade" and then it got changed to "backlog orders" . All what I wanted is for TPG to make me stay on the loop instead of me calling all the time.
2 REPLIES 2
BasilDV
Moderator

Hi @ibrahimy 

 

We'd like to get a better picture of the situation and see where the order stands.

 

Send us a private message with your account information.

 

BasilDV

ibrahimy
Level 2

Message sent.