How to get help with faults

[Sisl4114]

Since last night's storm my nbn internet is out with the nbn fttc modem clicking and flashing red. I have tried to call and chat with no luck as tpg keep hanging up asking us to use the app. I reported a fault using the app Fault: 10519833. So what happens now?? When will TPG fix the issue. How long do we wait without internet due to storms?

[RajenS]

Hi @Sisl4114 

Welcome to TPG Community!

Please PM me your TPG username CID or mobile phone number so I can look at your service

[Sisl4114]

Hi my username is sisl4114 thanks. Pls check.

[RajenS]

Hi @Sisl4114 

looking at your account now 

Thanks 
Rajen

[RajenS]

Hi @Sisl4114 

    Escalated to the engineering team, soon you will receive a callback, please check your PM for the ticket number  

Thanks 
Rajen 

[Sisl4114]

Hi @RajenS,
Thank you for your help. Will check.

[Sisl4114]

Hi @RajenS do you know if there is any progress. I have not heard back from anyone regarding the case. We are still out of internet.

[RajenS]

Hi @Sisl4114 

   I can see TPG try to contact you, but you replied "Hi please call me back. Thanks" from 0********979

Thanks 
Rajen

[Sisl4114]

They sent that text just now after I posted this message. Still though I have no idea when anyone will contact me. I need a status to know what's happening. My modem is clicking constantly so I just turned it off now whilst awaiting for support to contact me.

[RajenS]

Hi @Sisl4114 

   I will request them to call you again, and please reply when you receive calls and SMS.

Thanks 

Rajen