Huawei HG 659 firmware update

[adsli3o4]

Hi Team,

Is it possible to get my firmware updated? Current version of my device as below,

Product type: HG659

Device ID: 00E0FC-J3N8W17322004696

Hardware version: VER.B

Software version: V100R001C216B112

Thanks and regards,

Daniel

[Riezl]

Hi @adsli3o4,

Welcome to TPG Community!

We have located the account using your community details!

We have already requested a firmware upgrade and we'll let you know once an update is received.

Thank you.

[Riezl · Accepted solution]

Hi @adsli3o4, the firmware has been upgraded. Let us know if we can be of further assistance. Cheers!

[adsli3o4]

Thank you. Appreciate for your help.

Regards,

Daniel

[cdawson001]

Hi @Riezl 

Are you able to check my modem HG659 please for firmware update.

It says i'm on Version: V100R001C216B15002714

Many thanks

[Riezl]

Hi @cdawson001, did you get this modem from TPG?

[cdawson001]

Hi @Riezl 

Yes when we signed up to TPG FTTB when it was installed in my building.

Device ID: 00E0FC-J3N8W16B15002714

[Riezl]

Please PM us your TPG customer ID, username and complete address so we can pull up the account and look into this, @cdawson001.

[cdawson001]

@Riezl, have PM'd you.

[Riezl]

Thanks for the details, @cdawson001 . We had a look at your account and we can see that your modem has the latest firmware for TPG FTTB service.

Let us know if we can be of further assistance. Thank you.