Huawei HG659 Internet Status Keeps Disconnecting

[rkwon050]

Hi,

I use the NBN/home phone bundle at home.

Over the past 2-3weeks, my Internet has been disconnecting intermittently throughout the day.

When checking the modem the Internet light status was not lighting up (it should normally light in green).

Should I replace the modem as TPG support confirmed my NBN/home connection is fine?

Please share your thoughts.

Thanks.

John

[BasilDV]

Hi @rkwon050,

We were able to run some remote test and was able to detect the dropouts, but can't see any fault on the NBN network. I will arrange a call from our Tech team to look into it further and escalate to our Engineering team if necessary.

Please shoot me a PM of your preferred time and best number to be contacted. We look forward to turning your experience with TPG into a positive one.

Kind regards,

BasilDV