Get online support
Hi @bnergui01 , if you want to know the delivery status of the modem, we have created this community article, which may help with your concern:
How To Check TPG Modem Delivery Status
Should you need further assistance, feel free to PM us your TPG customer ID, username and complete address so we can pull up the account.
To send a PM, please refer to this link: How do I private message (PM) in the community