I haven't received my modem and shipment confirmation email

[Aeghil144]

I signed up this monday morning, still got nothing.

No answer from helpdesk email, how long it usually takes?

and How can I get some help when I have listening problem? all the customer service is happening on the phone.

Thanks.

[Angeli]

Hi Aeghil144,

Welcome to TPG Community!

Is this a new service order for broadband connection? Kindly PM your TPG customer ID or username, so I can check the account and delivery status.

How do I private message (PM) in the community

Regards,

Angeli

[Shane]

Hi Aeghil144,

Just checking should you require assistance with the shipment of the modem/router? If so please send us your account details.

Regards,

I signed up this monday morning, still got nothing.

No answer from helpdesk email, how long it usually takes?

and How can I get some help when I have listening problem? all the customer service is happening on the phone.

Thanks.