I'm locked out of my gateway I don't know why, how do i get back in?

[puffnstuff]

I'm locked out of my gateway I don't know why, how do i get back in?

[Ahra_G]

Hi @puffnstuff, 

Thanks for reaching out! 

• May we know which make & model you have? 
• Have you already tried performing a factory reset? 
• Do you still have an internet access despite being locked out of the user interface? 

Let us have your Customer ID or username via private message in order for us to assist you accordingly? 

Regards,

Ahra_G