Internet Outage - Help Required

[johnpato48]

Sudden internet stoppage last night on computers connected by LAN and Netflix.

Laptop WIFi internet working Ok.

Have tryed all trouble shooting to no success. (disconnected power,  reset both NBN connection box as well as TPG modem). Assistance required please.

[sajalm]

Hi @johnpato48 ,

Welcome to community,

From our system, we can see your servcie is up and working. If you still have issue pls private msg me with your username and mobile no.

Regards,

Sajal

[johnpato48]

Hello Sajal,

Have replied to you by private message with info as per your request. 

[sajalm]

Hi @johnpato48 ,

Thank you for your message, 

I checked it and still i can see it is working for our end, best I would raise this issue to relevant team, pls give them 24 hrs to call you back.

Regards,

Sajal

[johnpato48]

Just received text message to advise Fault ticket 10966527 has been closed.

Please be advise our internet is NOT working, nor is our telephone or our NetFlix connection and yet no one fron TPG has contacted us as per your messages.

We require assistance and need someone from your technical department to call us please.

[johnpato48 · Accepted solution]

Have just spoken to Justine from TPG technical support.

She was very methodical and patient as she walked us through the various test functions with success at last.

Problem proved to be a faulty cable.

So Thank-you Justine for your assistance. Your help was greatly appreciated. 

[Anonymous]

We're glad to know that the issue has been resolved with the help of our Technical Support. In the event that you'll have queries in the future do not hesitate to create a new thread here in our Community.

Cheers!

Have just spoken to Justine from TPG technical support.

She was very methodical and patient as she walked us through the various test functions with success at last.

Problem proved to be a faulty cable.

So Thank-you Justine for your assistance. Your help was greatly appreciated.