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About johnpato48

since ‎12-11-2020
‎13-11-2020
johnpato48
Level 2

Re: Internet Outage - Help Required

by Level 2 in Modems and Devices
‎13-11-2020 09:31 AM
‎13-11-2020 09:31 AM
Have just spoken to Justine from TPG technical support. She was very methodical and patient as she walked us through the various test functions with success at last. Problem proved to be a faulty cable. So Thank-you Justine for your assistance. Your help was greatly appreciated.  ... View more

Re: Internet Outage - Help Required

by Level 2 in Modems and Devices
‎13-11-2020 08:12 AM
‎13-11-2020 08:12 AM
Just received text message to advise Fault ticket 10966527 has been closed. Please be advise our internet is NOT working, nor is our telephone or our NetFlix connection and yet no one fron TPG has contacted us as per your messages. We require assistance and need someone from your technical department to call us please. ... View more

Re: Internet Outage - Help Required

by Level 2 in Modems and Devices
‎12-11-2020 11:08 AM
‎12-11-2020 11:08 AM
Hello Sajal, Have replied to you by private message with info as per your request.    ... View more

Internet Outage - Help Required

by Level 2 in Modems and Devices
‎12-11-2020 10:17 AM
‎12-11-2020 10:17 AM
Sudden internet stoppage last night on computers connected by LAN and Netflix. Laptop WIFi internet working Ok. Have tryed all trouble shooting to no success. (disconnected power,  reset both NBN connection box as well as TPG modem). Assistance required please. ... View more
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