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[ianaust]

Thanks Shane, 

I have sent through a private message to you with my preferred time and contact number.

Thanks,

[BasilDV]

Hi @ianaust

We understand that you've been in touch with our Tech team and the case was escalated to our Engineers for further investigation.

An assigned Engineer will be in touch with you via SMS or phone call within 24 to 48 hours as soon as it becomes available.

Let us know if you need further assistance.

BasilDV