Internet down

[jsph]

Hi TPG

All lights green on both nbn and router execept for internet. Would this be a router firmware issue or nbn device issue?

FW: 0.1.0 0.9.1 v5006.0 Build 200810 Rel.53181n

HW: Archer VR1600v V2 0...

UPDATE: Resolved over the phone with suppport. Appeared to be an NBN issue. Would a firmware update still be prudent.

cheers

s

[Riezl]

Hi @jsph, we appreciate your effort in taking the time to call our Technical Support Team and we are glad to know that the issue has been resolved. Please be advised that your modem has the latest firmware.

If you need further assistance, feel free to message us. Thank you.