Internet is dropping out, significant error packets on downstream

[shananabram]

Hi there,

My internet has been dropping out since yesterday afternoon. I had pfsense acting as the firewall with the TPG supplied modem in bridge mode. I kept having the interface restart due to packet loss.

I have since bypassed pfsense and I'm using the supplied modem to authenticate using PPoE and it is showing downstream packet loss.

Would you be able to look at my connection?

[Anonymous]

Hi @shananabram,

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

Check our Service Status page for any known outages.

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn-fttn/problems_connect_internet_nbn_fttn

Feel free to search community for help or contact us and we'd be glad to assist you.