Internet keeps dropping out

[Tina1]

Hi, the internet in my place has been absolutely fine until last Wednesday when it suddenly started slowing down and then dropping out entirely.

If I reset the modem, I would be lucky to get 10 mins of connection before it drops out again.

So incredibly frustrating as I work from home and need to be in zoom meetings for most of the day.

Please help!!

[Anonymous]

Hi @Tina1,

There are different types of dropouts that you may experience:

1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.

2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.

3. Dropouts caused by ongoing outage in your area. 

In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:

• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it

If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can verify the account details.

To send a PM, please refer to this link: How do I private message (PM) in the community