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Switching over from Telstra NBN

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davecher288
Level 2
I have replaced the Telstra modem with the TPG one and the instructions say to wait 30 minutes for the internet light to come on. I have been waiting 2 hours. Is there something I have missed.
2 ACCEPTED SOLUTIONS

Accepted Solutions
BasilDV
Moderator

Hi @davecher288

 

Welcome to the Community!

 

We were able to locate your account using your community details and detected that the modem/router is online.

It shows that the service was activated today, which may explain why the service did not work yesterday.

 

If you still need assistance, please let us know.

BasilDV

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davecher288
Level 2

Yeah, I jumped the gun a bit Smiley Happy  All good now. 

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3 REPLIES 3
BasilDV
Moderator

Hi @davecher288

 

Welcome to the Community!

 

We were able to locate your account using your community details and detected that the modem/router is online.

It shows that the service was activated today, which may explain why the service did not work yesterday.

 

If you still need assistance, please let us know.

BasilDV

View solution in original post

davecher288
Level 2

Yeah, I jumped the gun a bit Smiley Happy  All good now. 

View solution in original post

Shane
Moderator

We're glad to know that it's now working, do not hesitate to create a new thread here in the community for any inquiry or concern in the future. Cheers!