Welcome to the Community!
We're sorry to learn that you are experiencing difficulties with the service. I've pulled up your account using your Community details and have seen that the issue has now been raised to our Engineering team for further investigation.
Kindly allow them sometime to assess the issue. An update will be provided within the next 24-48hrs.
Should you have further queries, please don't hesitate to let us know.
A technician has been booked to check the line on 21 June 2019 between 1PM - 5PM. Your confirmation has been acknowledged as well.
Please ensure that you or someone over 18yrs of age is present during the visit.
Should you have further queries or requires assistance, feel free to let us know.