Internet not working

[Tayla]

Hi, my internet symbol on my modem has been orange for a couple of days now, what can I do to get it to work?

I have turned it off and on and also reset the modem and it is still orange. Thank you

[Ahra_G]

Hi @Tayla, 

I've managed to locate your account and have detected drop outs on the connection. 

There are different types of dropouts that you may experience:

1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.

2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.

3. Dropouts caused by ongoing outage in your area.

The issue is now raised with our Engineering Team for further investigation. Further updates will be provided via phone call or SMS. 

Regards,

Ahra_G