Internet not working

Level 2
Hi, my internet symbol on my modem has been orange for a couple of days now, what can I do to get it to work?

I have turned it off and on and also reset the modem and it is still orange. Thank you

Hi @Tayla


I've managed to locate your account and have detected drop outs on the connection. 


There are different types of dropouts that you may experience:


1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.


2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.


3. Dropouts caused by ongoing outage in your area.


The issue is now raised with our Engineering Team for further investigation. Further updates will be provided via phone call or SMS.