Internet works fine but telephone is not working

[Patrick70]

I’m happy with the overall performance of the new TP-Link VX420-G2v modem received yesterday except the telephone service is not working. I have followed all instruction that comes with the modem with no luck.
My previous HG659 had the same problem initially couple of years ago but it was solved after technical team got involved and helped. Can someone please help me again?

[BasilDV]

Hi @Patrick70

Welcome to the Community!

We received your PM and raised this with our Tech team.

One of our Senior technicians has been in touch and advised to reset the modem/router.

You've confirmed that the service is working after the said troubleshooting.

Let us know if you need further assistance.

BasilDV