Internet

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Level 1
Hello, my internet light is off, I have unplugged/replugged/etc, called tech support and there’s no external issues so I’d there any quick and handy way to get internet back or do I need to wait for an engineer to inspect it? All other lights that are meant to be on are on. Huawei HH659 modem. Thank you.
3 REPLIES 3
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Moderator

Hi @jessidda 

 

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

 

We have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn/troubleshooting

 

Feel free to search Community for help with your issue, or contact us and we'd be glad to assist you.

 

BasilDV

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Level 1
No outages Basil.
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Moderator

Hi @jessidda 

 

Please send me a PM with your TPG username or customer ID number to assist you accordingly.

 

How do I private message (PM) in the community

 

BasilDV