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Issues with connection - Tried everything :(

Level 2

I have the top tiered plan (100) and it was working fantastic since NBN was installed a year(ish) ago. But the past week has been horrible!! Dropouts and soooooooo slow to load up any page. But nothing showing in the Network Status as having issues. Have reset the router/modem, changed ethernet ports - anything I can think of - but it's still crap. So frustrating.

I know NBN is not under your control, but have you had other people on the top plan having similar issues lately?
Thanks Smiley Happy


Hi @mezf , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help with your concern.


To send a PM, please refer to this link: How do I private message (PM) in the community