Hi @SSL ,
For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.
If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link:
If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and further assist you.
To send a PM, please refer to this link: How do I private message (PM) in the community
Thanks for sending the details via PM. We can see that your issue has been escalated to our Engineering Team. If there's a need for us to send a technician, you will be advised through SMS or phone call. Kindly await further updates within the day.