NBN connection light flashing red

[SSL]

Was rearranging the cables and unplugged the wall socket connection cable for a few minutes. Plugged it back in and it’s been flashing red.

- Checked no NBN outage in the area or to the premises
- Powered cycled NBN connection box
- Checked wall socket connections, tried a different cable
- Reset NBN connection box

It’s still currently flashing red. Any ideas for troubleshooting? Or is this something for TPG look into?

Any help appreciated!

[Riezl]

Hi @SSL ,

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: 

• Wi-Fi troubleshooting steps - No Internet/Connection 

If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and further assist you.

To send a PM, please refer to this link: How do I private message (PM) in the community

[SSL]

Thanks Riezl.
Troubleshooting steps were done last night and this morning.
Have called the support line and also sent you a PM, thanks

[Riezl]

Thanks for sending the details via PM. We can see that your issue has been escalated to our Engineering Team. If there's a need for us to send a technician, you will be advised through SMS or phone call. Kindly await further updates within the day.

[SSL · Accepted solution]

NBN technician came out (earlier thank expected too - thanks!) and replaced the socket. Connection has been restored.

[Riezl]

Great! Let us know should you need further assistance. Cheers!