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Keep losing web settings page on HG659 modem.

sando8
Level 2

I keep losing access to the web settings page (192.168.1.1) on my Huawei HG659 modem. I have done re-boots and factory resets which give me access for a few days, then it stops again. The page times out in my browser. Do I need a new modem or firmware update?

1 REPLY 1
Shane
Moderator

Hi @sando8 ,

 

Thanks for raising this to us, shoot me a private message with your account details (Username/Customer ID together with the address on file) and the following information below. We'll check if there is a new firmware available for the modem/router.

 

How do I private message (PM) in the community 

 

UN/CID: 
Make/Model: 
MAC Address: 
Hardware version: 
Firmware version: 

 

Regards,

 


@sando8 wrote:

I keep losing access to the web settings page (192.168.1.1) on my Huawei HG659 modem. I have done re-boots and factory resets which give me access for a few days, then it stops again. The page times out in my browser. Do I need a new modem or firmware update?