Kindle Paper White is not connecting to TPG NBN wifi router

[6418213]

can anyone offer a suggestion please?

[2fly]

Do you get any error message when you try to connect?

[Will]

Hi @6418213

Welcome to the Community!

For us to fully understand as to why you're unable to connect your Kindle Paperwhite to the WIFI network, would you be able to provide us the following information:

1. Brand and model of the modem
2. Are there devices already connected to the WIFI network?
3. What is the specific error message you're getting?

Regards,

[gmtoz]

Check the log in the router ...if it gives a message along the lines of ‘no up addresses to give’ then this is a problem with these crappy modems. Best bet is to get a different modem or your own DHCP server. TPG won’t fix these modems

[Will]

Hi @6418213

Thank you for confirming via email that it's already working after restarting your Kindle.

Regards,