Welcome to the Community!
We apologise for the inconvenience this is causing you. Based on the account located using your Community details, the issue has now been escalated to our Engineering team for further testing and investigation.
We have coordinated this matter with NBN Co and a technician visit is already booked on 25 February 2019 between 8AM-12PM. Please ensure that you or someone 18yrs and above is present during the visit.
Should you have further queries, feel free to reply to the SMS sent by our Engineering Team or let us know here.