TPG Community

Get online support

I want to use Internet

Level 2
I can not connect to Internet, no internet for 2 days. Who can help me? I paid money to tpg
. This company is lier.

Hi @Austinmc


Welcome to the Community! 


We apologise for the inconvenience this is causing you. Based on the account located using your Community details, the issue has now been escalated to our Engineering team for further testing and investigation. 


We have coordinated this matter with NBN Co and a technician visit is already booked on 25 February 2019 between 8AM-12PM. Please ensure that you or someone 18yrs and above is present during the visit. 


Should you have further queries, feel free to reply to the SMS sent by our Engineering Team or let us know here. 



Thank you.