Linking device to internet

[NaomiB]

When I test my connect on the TPG app it’s working; the internet speed is good. Neither my iPhone nor my iPad have my services show when I search for the internet. Does the LAN light need to be on? Is that the problem?

[david64]

Hi @NaomiB . Are you on FTTC connection? The 4th blue light normally flashes. If it is off, the NBN box is not detecting the wifi router. Check the cables.

What model of wifi router do you have?

Does the iphone and ipad see the wifi signal from the router? Can they connect to it?