Login then logs out

Level 2

Trying to fix a problem with FTTB service - modem HG659.

Problem I'm having is internet fails (wired and wireless) randomly once or twice a week. It resolves only by switching the modem off and on.

I login to the modem and get the next screen but it only lasts for a few seconds and logs me out so I can't even check my settings.

I may need to have a remote software update.

Any advice please.


Level 2

For reference 

Hardware version VER B

Software version V100R001C216B013


Hi @jolasu47,

We can confirm that the modem/router has the latest firmware version. Let us check the status of the connection and see what could possible causing this.

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