Trying to fix a problem with FTTB service - modem HG659. Problem I'm having is internet fails (wired and wireless) randomly once or twice a week. It resolves only by switching the modem off and on. I login to the modem and get the next screen but it only lasts for a few seconds and logs me out so I can't even check my settings. I may need to have a remote software update. Any advice please.   ... View more