Modem Delivery

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Level 1c

Hello!

 

My order for the NBN connection was made 25 days ago. According to my account, the connecton is ready but I haven't received any inkling of a text or email about the modem. I spoke to customer serivce today at about 2.30pm and was told to expect a call today after 5.00pm. I didn't receive a call.

I look forward to receiving the modem.
Thanks.

2 REPLIES 2
Moderator

Hello zaggerandevans,
Thank you for your message and for being a part of the TPG Community.
For verification purposes can you please send me a private message (PM) by clicking on my name
and provide the following information:
• Username
• Full Name
• Full Address
• D.O.B.
• Telephone No.
I will reply ASAP on receipt of the above.
Regards
PeterW
How To Private Message within the TPG Community:
https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-thecommunity/
m-p/4093#M45
My TPG app for IOS and Android - https://www.tpg.com.au/download

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Level 1c

Thanks for replying PeterW.

 

So far your efforts have been in vain, I have not received a call back regarding my missing modem. Also, I continue to receive marketing texts from TPG regarding the NBN, despite having placed an order nearly a month ago.

 

I look forward to seeing this resolved as soon as possible.

 

Kind regards,

zaggerandevans