TPG Community

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Modem Delivery

Level 1b
Hi, My NBN Hybrid Fibre Coaxial (HFC) service was installed today but i haven't received a modem yet. Haven't received a text or email about delivery either. Can you please give me an eta on delivery

Hi @ioane17,


Welcome to TPG Community!


We have located the account using your community details. We can see that you have been in touch with one of our account specialists who processed a modem reshipment.


We'll make a follow up and will provide an update as soon as it becomes available. Thank you.