Modem Failing

[Jshut]

I’ve noticed a burning smell from my VR1600V that’s never occurred before yet it doesn’t feel warmer than normal and hasn’t dropped out. A bit concerning as it’s been running perfectly fine for a few years.

[BasilDV]

Hi @Jshut

Thanks for raising this with us.

Was there any burnt mark with your modem/router?

We were able to locate your account and can confirm that your service is stable.

BasilDV

[Jshut]

Hi Basil there is no marks or evidence of burning on the case

[BasilDV]

Hi @Jshut

Are there still a burnt smell coming from the modem/router?

BasilDV