Modem Outage

Level 1

I have only had my NBN service for a week. My white NBN modem is only showing the first two lights and I don't know how to reset it. Please advise.

2 REPLIES 2
Moderator

Hi @mivey 


Welcome to the community,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

Moderator

Hi @mivey 

 

Thanks for your PM. I have requested for our Helpdesk Team to investigate and requested for someone to call you back later on today with an update.

 

Regards,

Karl