Modem Upgrade?

Level 2



I have been with TPG for 4 years and my modem hasn't been replaced since the initial set up.

My internet is incredibly slow, drops out and sometimes doesn't work at all.

I have tried everything and nothing helps. I called technical support and they said the modem model and device itself is really old needs replacing.


I don't know how to go about doing this, can you please assist?


Thank you,






Hi @jordiilee,


Welcome to TPG Community!


We have located the account using your community details.


We can see that you have been in touch with one of our technical specialists, who advised a possible modem issue.


We can also see that a callback has been arranged and one of our Change of Plan Specialist will be in touch to discuss how you transition the service to TPG NBN.


A new modem will be provided as soon as the NBN order has been raised.


We'll make a follow up with our Change of Plan Team and will have a specialist contact you before 4PM NSW time today.


Hi @jordiilee, we can see that our Change of Plan Team has been in touch and discussed the concerns raised.


Should you require further assistance, feel free to drop us a message. Cheers!