Hello,   I have been with TPG for 4 years and my modem hasn't been replaced since the initial set up. My internet is incredibly slow, drops out and sometimes doesn't work at all. I have tried everything and nothing helps. I called technical support and they said the modem model and device itself is really old needs replacing.   I don't know how to go about doing this, can you please assist?   Thank you,   Jordii     ... View more