Hi @takenori1906,
Once we receive the funds and it's posted on your account, modem will be processed and you should receive the equipment within 2-5 working days.
Although we do have plans that has 1-month free therefore, we need to check the status by locating your account. We also need to confirm the type of service you've subscribed to whether it needs an NBN box apart from the modem (NBN NTD/NTC).
Please send your Customer ID or username via private message so we can check this for you.
Thanks!
Ahra_G
Yesterday, I ordered internet service including modem. However, I haven’t received your mail saying modem was dispatched. I am wondering when I can receive it and whether I surely ordered modem.
