Modem has died

Trusta
Level 2
Hi there,

My modem is cooked... the original power supply no longer works, I found a similar on that will power up the modem but it is in the cycle loop of death and is unable to maintain connection.

I live in rural Victoria and study full time online so I desperately need the internet.

If I could have a new modem asap that would be greatly appreciated!

Thanks.
3 REPLIES 3
Trusta
Level 2
Am currently on the phone but its nearly been an hour πŸ˜‘πŸ‘
Shane
Moderator

Hey, Trusta.

Could you send us your details (Username/Customer ID together with the address on file) via Private Message so we can check the warranty status o the modem. 

 

Am currently on the phone but its nearly been an hour πŸ˜‘πŸ‘

Hi there, 

My modem is cooked... the original power supply no longer works, I found a similar on that will power up the modem but it is in the cycle loop of death and is unable to maintain connection. 

I live in rural Victoria and study full time online so I desperately need the internet. 

If I could have a new modem asap that would be greatly appreciated! 

Thanks.

Trusta
Level 2

Sent,

I've had the modem less then or around 12 months Smiley Sad