Modem not powering on

[aliciahere4]

Hi. Our modem is not powering on. The NBN device is powered on but because the modem is not working we are unable to access the internet. I have also tried plugging it to other power outlet still no success. Please  let me know what to do next, Thanks. 

[Shane · Accepted solution]

Hi @aliciahere4 ,

Welcome to the community!

We're sad to know that you're having issues with the modem/router, I was able to locate the account using your community details and seen that the issue affecting the service has been escalated to our Engineering Team.

We will notify them about the status of the modem/router to include in the ongoing investigation. We apologize for any inconvenience.

Regards,