Modem order

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Rizz78
Level 2
I rang on Sunday asking for a new modem and was informed that I could get a free one if I signed up for an 18 month contract.
The lady said that I would receive a consignment order within 5-24 hours; but I haven’t received any email, nor is there anything showing in my account that a modem was even ordered or new contract signed up for.
1 ACCEPTED SOLUTION

Accepted Solutions
Shane
Moderator

Hi @Rizz78 ,

 

Welcome to the community!

 

I was able to locate the account using your community details and chased this with our Account Specialists Team, I can confirm that the modem request has been proceed expect them to contact you tomorrow for the shipping update.

 

Regards,

 

 

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1 REPLY 1
Shane
Moderator

Hi @Rizz78 ,

 

Welcome to the community!

 

I was able to locate the account using your community details and chased this with our Account Specialists Team, I can confirm that the modem request has been proceed expect them to contact you tomorrow for the shipping update.

 

Regards,

 

 

View solution in original post